Client Feedback

The Hope and Restoration programme of ongoing customer service orientated quality
assurance ensures that a key closing feature of each training session/seminar or
workshop delivered is the ‘real time’ evaluation of services offered, invariably by
encouraging a ‘hand script response from all course client participants.

Course Completion Evaluation Forums

At the end of all courses - all clients are invited to attend an informal end of course
‘celebration of completion and progress’. Irrespective of the informal nature of these
forums, Hope and Restoration have found that they are an invaluable source of direct
post-project delivery feedback from clients.

Many customer focussed changes and developments to the way Hope and Restoration
project delivers pre-entry to work skills for unemployed people have been built on results
and response from learners at these project quality evaluation events.

‘They all (Hope and Restoration Seminar Leaders) were very welcoming and at the end of the Seminar (on how to complete an effective CV ) I was told that I could get help to look at it once more if this first finished... read more...

‘Am grateful - as someone over 50 - to have the opportunity to join this work shop on how to apply for jobs using the computer on-line ….its motivating and I have received lots of information and useful ways to improve my methods to seek and search for work in what is a new way to... read more...

‘….Glad I came to Seminar. It really opened my eyes and mind to many types of information and methods on about how to start my own business and where to get future help from to ensure my business plan is a winner for start-up funding from that local bank on the High Road, our plan... read more...

‘I feel I have acquired a whole lot of information. Margaret, your positive passion is infectious. You really do give your energy and experience freely and tirelessly to all of us. The business workshop and the 121 mentoring - amazing! I feel well motivated and believe now that I... read more...

Sent in email after the Evaluation & Progress Celebration event which said ‘Margaret you are a very good mentor. My approach to seeking work is renewed. You have given me a different outlook to life in a very positive way - Thank You Sincerely

 

'I would like Margaret to speak to me again in the future. It was good that a powerful presence was in the mist of us today everybody here is supportive and friendly. Margaret, Tony and others really helped me. I really enjoyed myself and I feel good about things that usually... read more...

‘This is a well needed programme that fills a gap for those who have ambitions but do not have support, confidence or resources to move ahead, I am really pleased I attended.’

“I've kept in touch with a few of the guys I met during the H&R sessions and have passed your details onto a couple of ladies I met via Gingerbread. I just wanted to thank you for all of the support and guidance you all offered during the sessions I had with you. For me it was... read more...

‘Today’s session was informative. It’s been an eye opener with regards to the way we will be mentoring each other after a while – I think it will help me to have some people to stay in touch with who will be on a similar business start-up journey as me - To you Business Tutor Guys... read more...

‘I am very impressed on the first day. I will feel well blessed leaving here, physically and spiritually. I came expecting a talk purely from a worldly and materialist perspective. Howsoever, I also received an unexpected positive spiritual surprise which I know will move me to... read more...