Background to Clients Testimonials:
The Hope and Restoration programme of ongoing customer service orientated quality assurance ensures that a key closing feature of each training session/seminar or workshop delivered is the ‘real time’ evaluation of services offered, invariably by encouraging a ‘hand script response from all course client participants.
Course Completion Evaluation Forums
At the end of all courses – all clients are invited to attend an informal end of course ‘celebration of completion and progress’. Irrespective of the informal nature of these forums, Hope and Restoration have found that they are an invaluable source of direct post-project delivery feedback from clients.
Many customers focussed changes and developments to the way Hope and Restoration project delivers pre-entry to work skills for unemployed people have been built on results and response from learners at these project quality evaluation events.