It is important that the Personal Data we hold about you is accurate and current. Please keep us informed if your Personal Data changes.
What we collect
We may collect, use, store and transfer different kinds of Personal Data about you, such as:
- Job title and career background
- Marital Status
- Contact information including email address, postal address & work telephone number
- Demographic information such as postcode
- Registration Type & Tax Receipt Information if you are VAT registered
- Business name and the type of business you operate, and if applicable details relating to your business social media profile(s) and business website(s)
- Education details
- Details relating to your family life, to aid us with what you would like to achieve through coaching & mentoring
- Financial information, including details relating to payment of the coaching/mentoring programmes/schemes that we offer
- Shipping address
- Billing address
- Personal social media profiles (if applicable)
- Hobbies and interests
- Life experiences, including what you would like to achieve from the coaching/mentoring programmes/schemes that we offer and feedback relating to past experiences with similar coaching/mentoring schemes/programmes
Special Categories of Data
We may also collect information from you that is sent by your browser to our website such as data automatically collected regarding your visits to our Site including, but not limited to, traffic data, location data, weblogs and other data including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
How do we collect your Personal Data?
We collect information from you by you filling in forms on our Site including but not limited to our questionnaires and assessment forms, or corresponding with us by phone, e-mail or otherwise. This includes Personal Data you provide when you: subscribe to our service or publications; request marketing to be sent to you; or give us some feedback.
What we do with the information we gather
We will process/use your Personal Data when you visit our Site for the following reasons:
- to understand your needs and provide you with a better service;
- to improve our products and services;
- to communicate with you in general (including, for example and without limitation, via email, post or SMS) in order to provide our services, including sending promotional emails about new products, special offers or other information which we think you may find interesting.
- to contact you by e-mail or telephone for market research purposes.
- to ensure that content from the Site is presented in the most effective manner for you and for your computer;
- to administer the Site and for internal operations, such as troubleshooting, data analysis, testing, research and survey purposes;
- to carry out our obligations arising out of any contracts entered into with you;
- as part of our efforts to keep our Site safe and secure;
Legal basis for processing your Personal Data
We will only process your Personal Data when the law allows us to. The legal basis for processing your Personal Data for the above reasons will typically be one of the following:
- when we have your consent;
- where we need to perform the contract we are to enter into or have entered into with you;
- where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or
- where we need to comply with a legal or regulatory obligation.
Who do we share your Personal Data with and why?
- those in the business on a ‘need to know’ basis for legal, business or administrative purposes;
- service providers who help us run the Site and our services, solely for the purposes of running the Site or administering our business;
- subject to your consent, to third parties who may offer products or services that may interest you and others this includes but is not limited to other speakers, lecturers, trainers, event planners and organisers for marketing purposes;
- analytics and search engine providers that assist us in the improvement and optimisation of our Site;
- authorities and official bodies, where we are under a legal or regulatory obligation;
- our professional advisers for the purposes of seeking legal or other professional advice;
- third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them.
- We do not store credit card details nor do we share financial details with any 3rd parties
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate administrative, technical and physical security measures to safeguard and secure the information we collect online. We have also put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any Personal Data which is transferred from you or to you via the Internet.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use permanent cookies, these cookies are used to remember your password and login information to make the site experience better for you by preventing you having to enter in your information each time you log-in.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
We use third party cookies, these cookies include social media sharing options which enable users to login to their accounts on various social media sites such as Twitter, Facebook, Instagram and LinkedIn and share content from our websites with their friends and connections. You may be sent cookies from these websites. Please note that we do not control the setting of these cookies so please check the websites of these third parties for more information about their cookies and how to manage them.
We also use session cookies, these cookies expire at the end of a browser session and allow us to for example remember when users have placed items in a shopping basket.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
Hyperlinks, third party websites and plug-ins
The website may contain hyperlinks, plug-ins or references to third party websites other than our Site. Any such hyperlinks, plug-ins or references are provided for your convenience only. We have no control over third party websites or plug-ins and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink, plug-ins and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site. When you leave our Site, we encourage you to read the privacy notice/policy of every website you visit.
Overseas transfers and storage of your Personal Data
If we transfer and/or store your Personal Data outside of the EEA, we will ensure a similar degree of protection is afforded to it as it is within the EEA by ensuring at least one of the following safeguards are implemented:
- We will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give Personal Data the same protection it has in Europe.
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to Personal Data shared between the Europe and the US.
We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal requirements. This means that Personal Data is destroyed or erased from our systems when no longer required.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your Personal Data, such as:
- Request access to your Personal Data(commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
- Request correction of your Personal Datathat we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your Personal Data.This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.)
- Object to the processing of your Personal Datawhere we are relying on a legitimate interest or those of a third party and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing your Personal Data. This enables you to ask us to suspend the processing of your Personal Data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Requests transfer of your Personal Data to you or to a third party.We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Right to withdraw consent at any time where we are relying on consent to process your Personal Data.However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to find out more about the above rights or to exercise any of the above rights, please contact us by sending an e-mail to firstname.lastname@example.org. We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. If this is the case, we will notify you and keep you updated.
Please keep in mind there are exceptions to the rights set out above, though we will always try to respond to your satisfaction, there may be situations where we are unable to do.
Marketing and Communications
From time to time, we may wish to send you details regarding upcoming special offers and other information which may be of interest to you. You can opt-in to receiving this information by subscribing on our Site.
If you decide that you wish to stop hearing from us, or change how we contact you, you can do so by e-mailing email@example.com.
Please note that you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Comply with a legal or regulatory obligation: means processing your Personal Data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
EEA: The EEA currently includes all European Union member states and Iceland, Liechtenstein and Norway.
Legitimate Interest: means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Data for our legitimate interests. We do not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Perform/Performance of Contract: means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Personal Data: means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
Processing: Doing anything with Personal Data; this includes collecting it, storing it, accessing it, combining it with other data, sharing it with a third party, or even deleting it.
Special Categories of Personal Data: Personal Data specifically the following: racial or ethnic origin, political opinions, religious and philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health and sex life and sexual orientation.